Terms and Conditions Here's the legal bit. We know you'd rather be spending time finding your perfect fancy dress costume but we need to have these in place for everyone's peace of mind.
Please do read our terms and conditions as we want you to be happy before placing any orders with us. You'll be asked to confirm this when you make a purchase. If you do have any queries regarding our T&Cs then please contact us.
Terms of Supply These are the terms of supply for www.bestbuyisland.com. Your purchase of any of the products offered on this Site (Products) is subject to these terms and by placing an order for any product you agree to be bound by them. You should print a copy of these terms for future reference.
Ordering Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Confirm Order" button on the checkout page. After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, in our discretion, decline to accept any order. Where we accept you order, we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between you and us in relation to the Products ordered (Contract) will only be formed when we send you the Dispatch Confirmation. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. Availability and delivery Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time, not exceeding 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
Your order will be delivered to the delivery address you specify when placing your order. Please note that orders cannot be delivered to PO Box or similar addresses. Products comprised within the same order cannot be delivered to different addresses. Deliveries are made by Royal Mail or our nominated courier and take place on Monday to Friday, excluding bank and public holidays, usually within the hours of 8am and 5pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for. Deliveries will be made to your door. Delivery outside the United Kingdom If you order Products for delivery outside the United Kingdom, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Risk and title Products ordered will be at your risk from the time of delivery. Ownership of the Products ordered will also pass to you on delivery, provided we have received full payment of all sums due in respect of the Products, including delivery charges. Price and payment The price of Products is as quoted on the Site from time to time. All prices are inclusive of VAT at the UK standard rate and VAT will be applied unless you are able to satisfy the requirements for VAT not to be chargeable; we reserve the right to request additional information from you if you believe VAT is not chargeable. Prices exclude delivery costs, which will be added (as shown) to the total amount due once you have selected your chosen delivery service unless free UK postage is selected. Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit cards. Please note that, for security reasons, the statement address for the credit or debit card you use to pay must be the same as the delivery address for the order. We will not charge your credit or debit card until we dispatch your order. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
Consumer rights You may cancel a Contract at any time before your order is delivered and up to seven working days afterwards, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (see below). To cancel a Contract, you must contact us, giving us your name, address and order reference. You must also return the Products to us within seven days of notifying us of the cancellation, in the same condition in which you receive them (except to the extent reasonably necessary for you to examine them), and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to claim the cost of any deterioration from you. To return the Products, you must obtain a returns reference from us (which we will give you when you contact us to cancel the Contract), package the parcel securely (making sure you include a note of your name, address and returns number inside the parcel) and then return it to us, either by courier or by recorded delivery mail or other form of certified mail, to the following address: Best buy island Unit 1 83 Circular rd Larne BT40 3AQ We advise that you take out enough postal insurance to cover the value of the contents. Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Dispatch Confirmation. Nothing in this section affects your legal rights. Our refunds policy If you cancel a Contract between us within the seven-day cooling-off period (see above) and return your order to us, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. We will refund the price of the Product in full, including the cost of delivery (subject to any discounts applied at the time of ordering - see below). However, you will be responsible for the cost of returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Refund policy on discounted orders/products If you applied a discount voucher to your order and in the event of part of the order being returned, the value of the discount applied to that order will be recalculated according to the requirements of use for that particular discount voucher. If a minimum spend applied to the original order in order to qualify for a discount, and a refund of a returned item means that the original discount would not apply, the amount refunded to the customer will be adjusted to reflect this. Faulty products If any Product you order is damaged or faulty when delivered to you, we may offer a repair, exchange or refund, as appropriate, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty, you must inform us in writing, giving us your name, address and order reference. Nothing in this section affects your legal rights.